Returns & Refunds

With Love Candle Co. LLC will issue refunds in the form of e-gift cards for the following issues:

  • Damaged during transit (photos must be provided to file a claim with USPS, please have all images ready when you submit a refund request). 
  • Issues with candle after you have troubleshot the problem with Alexandra or Tommy - sometimes wicks are duds and we are happy to replace faulty candles, but we want to work with you first to make sure you're following all of the right steps!

Otherwise, we cannot issue a return or refund due to the nature of our products.